Return for Refund or Exchange

If you need to return goods to us, please contact us by phone or email to obtain a Returns Authorisation form.  This needs to be done within 14 days of receipt of your goods. The contact email is and the phone number is 1800 777 714.

Our returns policy conforms with the regulations of the Office of Fair Trading, Queensland Government.

We will gladly refund your purchase if the product supplied is faulty and we are unable to repair or find a replacement. Any refund we provide will be made using the same payment method as used to purchase the goods.

Goods damaged in transit or due to faulty manufacture should be returned for our inspection. Replacement goods cannot be sent until we have received the returned goods. We will refund any postage costs incurred in returning faulty goods.


We ask that you choose carefully. Exchanges for different sizes will be considered, however not all colours and/or sizes may be available and any postage costs will be at your expense. In addition, Greg Grant Saddlery reserves the right to charge a handling fee.

We will only accept returns for exchange when the goods are in unused condition, with all tags and labels attached.

We do not accept goods returned on a COD basis – these will be returned to you.

We do not accept any responsibility for goods lost in return transit.

Non-Returnable Items

Items which can be viewed or read will not be returned unless they are deemed to be defective. Clothes and rugs can only be returned if found to be defective prior to wear or washing.

Defective Items

Greg Grant Saddlery will exchange, refund or replace any item which has been purchased at full price from its online shopper, which has later been determined to be defective by way of manufacturer.

Any goods purchased at a reduced price and found defective, will not be returned, exchanged or replaced provided the defect was disclosed at the time of purchase.

Any goods purchased at a reduced price cannot be returned, exchanged or replaced simply because you have changed your mind.

In all cases, the regulations of Office of Fair Trading, Queensland Government will be adhered to. 


Gift Cards 

Please see Gift Cards - Terms of Use for further details around the use of our online and instore gift cards.

Get in touch

Have questions about your order or a general enquiry?