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Terms & Conditions

Saddle fitter promotion

Offer valid on 27/09/25 SE Queensland only. Must have valid proof of purchase to receive offer. Can only be redeemed at the forest glen store.

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Pricing

All prices are shown in Australian Dollars (AUD) and do not include any handling, postage or freight charges. All prices include GST unless otherwise stated.

Payment

Payment will only be processed when the order has been completed.

 

Discounts & Exclusions

 

Only one discount applies per order. Buy 2 get 1 Free or Free Gift promotions can’t be used in conjunction with any other discounts, including the 10% for first time order. 

Exclusions apply to discounts for promotions, sign up and sponsored riders codes. The discount is applicable on full-priced items only and excludes - Akubra, Ariat, Bare Equestrian, Baxter, Cinch, Gone Country, Horse Pilot, Prestige, Ritemate, RM Williams, Thomas Cook, Wrangler & Giftcards. 

Postage, Handling, Freight and Delivery

FREE Standard Shipping on orders over $200. 

For orders under $200 there is $19.95 Flat Rate.

Express Post Service is a flat rate of $34.95 for up to 12Kg on eligible stock items.

Additional Shipping Charges: Flammable Goods incur a flat handling fee of $14.95.

PO Box Deliveries: Orders over 20Kg, some large or liquid items can't be delivered to a PO Box or a Parcel Locker. If you have any issues or questions please reach out to us.

Freight charges for export orders will be quoted at checkout.

    Delivery Timeframe

    The length of time it will take for you to receive your order will depend on where you live. In all cases, we will endeavour to have your order delivered by the fastest possible method. Most orders are despatched within 72 hours, however this may be slightly longer in peak times.

    Products & Availability

    Some styles/colours may vary slightly from the ones shown. All items shown online have been included in good faith on the basis that the goods, as described, will be available at the time of the sale. A failure by suppliers to deliver in accordance with the samples, description or at all, or other unintentional causes, may result in some lines being unavailable.

     

    REFUNDS 

    We will provide a refund, repair, or replacement in accordance with your rights under the Australian Consumer Law. You are entitled to a refund or replacement if a product has a major failure. A major failure is when the item is unsafe, substantially unfit for purpose, significantly different from its description, or would have stopped you purchasing it had you known about the problem. 

    If a fault is minor, we may choose to repair or replace the product at no cost to you. 

    Refunds will be made using the same payment method as the original purchase. If the item is faulty or not as described, we will cover reasonable return shipping costs. 

    For change-of-mind returns, shipping will be at your expense and items must be in original, clean, unused condition with all tags attached. 

    Please note, returns for change of mind must be requested within 14 days of receiving your goods. This timeframe does not limit your rights under Australian Consumer Law for faulty goods, which can be claimed within a reasonable period. 

    Please contact us via email at info@greggrantsaddlery.com.au or phone 1800 777 714 for assistance. 

     

    EXCHANGES 

    We ask that you choose carefully. Where possible, we will exchange goods for a different size or colour, provided the items are in unused condition with all tags and labels attached. Postage costs for change-of-mind exchanges will be at your expense. 

    Please note, exchanges for change of mind must be requested within 14 days of receiving your goods. This timeframe does not limit your rights under Australian Consumer Law for faulty goods, which can be claimed within a reasonable period. 

    If you need to return goods, please contact our team for a Return Authorisation Number via email or phone: 1800 777 714. 

     

    NON-RETURNABLE ITEMS 

    For health, hygiene, and safety reasons, certain products (e.g., worn clothing, horse rugs after use, or products that have been soiled) cannot be returned for change of mind. This does not affect your rights to return goods that are faulty, unsafe, or not as described, even after use. 

     

    DEFECTIVE ITEMS 

    All products, whether full price or discounted, are covered by Australian Consumer Law. If an item develops a fault that is not caused by misuse, we will provide a repair, replacement, or refund depending on whether the issue is minor or major. 

    If the item was discounted due to a specific defect disclosed at purchase, you will not be entitled to a remedy for that known issue, but you are still covered for any other faults. 

    We will refund reasonable postage costs for returning faulty goods. Replacement goods cannot be sent until we have received the returned item. 

    Please contact our team for a Return Authorisation Number via email or phone: 1800 777 714. 

     

    Gift Cards 

    Please see Gift Cards - Terms of Use for further details around the use of our online and instore gift cards.

     

    Outlet Terms & Conditions

     

    Outlet Products & Availability

     

    Please note that certain styles and colors may slightly vary from those shown. We have included all items in good faith, with the expectation that the goods described will be available for sale. However, there is a possibility that suppliers may fail to deliver according to the samples or description, or fail to deliver at all, due to unintentional causes. In such cases, certain product lines may become temporarily unavailable.

    Additionally, it's important to remember that not all colors and sizes will be available for outlet items at all times.

    Outlet Returns, Refund or Exchange

    Postage costs to return goods to us will be at your expense should you wish to return of exchange an item because you have changed your mind, or ordered the incorrect product and/or size.  You will also be responsible for the cost of postage for the replacement product to be sent to you.

    From time to time we will sell goods on an "as is" basis this includes goods that are:

    • Blemished or marked
    • Ex Demo
    • Sample
    • Incorrectly Sized
    • Soiled
    • Old or Discontinued Stock

    These items are typically heavily discounted and will have their faults clearly described to the best of our knowledge on the product information, and as such they are non - returnable and non-refundable for the purposes of these defects.

    Items shown on our outlet are end of line or clearance items, so alternative sizes/types may not be available.

    Get in touch

    Have questions about your order or a general enquiry?

    contact us

    1800 777 714

    info@greggrantsaddlery.com.au