Terms & Conditions

Pricing

All prices are shown in Australian Dollars (AUD) and do not include any handling, postage or freight charges. All prices include GST unless otherwise stated.

Payment

Payment will only be processed when the order has been completed.

Discounts & Exclusions

Only one discount applies per order. Buy 2 get 1 Free or Free Gift promotions can’t be used in conjunction with any other discounts, including the 10% for first time order. 

Exclusions apply to discounts for promotions, sign up and sponsored riders codes. The discount is applicable on full-priced items only and excludes - Akubra, Ariat, Bare Equestrian, Peter Williams, Ritemate, RM Williams, Thomas Cook, Wrangler & Giftcards. 

Postage, Handling, Freight and Delivery

FREE Standard Shipping on orders over $200. 

For orders under $150 there is $19.95 Flat Rate.

Express Post Service is a flat rate of $34.95 for up to 12Kg on eligible stock items.

Additional Shipping Charges: Flammable Goods incur a flat handling fee of $14.95.

PO Box Deliveries: Orders over 20Kg, some large or liquid items can't be delivered to a PO Box or a Parcel Locker. If you have any issues or questions please reach out to us.

Freight charges for export orders will be quoted at checkout.

Delivery Timeframe

The length of time it will take for you to receive your order will depend on where you live. In all cases, we will endeavour to have your order delivered by the fastest possible method. Most orders are despatched within 72 hours, however this may be slightly longer in peak times.

Products & Availability

Some styles/colours may vary slightly from the ones shown. All items shown online have been included in good faith on the basis that the goods, as described, will be available at the time of the sale. A failure by suppliers to deliver in accordance with the samples, description or at all, or other unintentional causes, may result in some lines being unavailable.

Return for Refund or Exchange

If you need to return goods to us, please contact us by phone or email to obtain a Returns Authorisation form.  This needs to be done within 14 days of receipt of your goods. The contact email is info@greggrantsaddlery.com.au and the phone number is 1800 777 714.

Our returns policy conforms with the regulations of the Office of Fair Trading, Queensland Government.

We will gladly refund your purchase if the product supplied is faulty and we are unable to repair or find a replacement. Any refund we provide will be made using the same payment method as used to purchase the goods.

Goods damaged in transit or due to faulty manufacture should be returned for our inspection. Replacement goods cannot be sent until we have received the returned goods. We will refund any postage costs incurred in returning faulty goods.

Exchange

We ask that you choose carefully. Exchanges for different sizes will be considered, however not all colours and/or sizes may be available and any postage costs will be at your expense. In addition, Greg Grant Saddlery reserves the right to charge a handling fee.

We will only accept returns for exchange when the goods are in unused condition, with all tags and labels attached.

We do not accept goods returned on a COD basis – these will be returned to you.

We do not accept any responsibility for goods lost in return transit.

Non-Returnable Items

Items which can be viewed or read will not be returned unless they are deemed to be defective. Clothes and rugs can only be returned if found to be defective prior to wear or washing.

Defective Items

Greg Grant Saddlery will exchange, refund or replace any item which has been purchased at full price from its online shopper, which has later been determined to be defective by way of manufacturer.

Any goods purchased at a reduced price and found defective, will not be returned, exchanged or replaced provided the defect was disclosed at the time of purchase.

Any goods purchased at a reduced price cannot be returned, exchanged or replaced simply because you have changed your mind.

In all cases, the regulations of Office of Fair Trading, Queensland Government will be adhered to. 

Gift Cards 

Please see Gift Cards - Terms of Use for further details around the use of our online and instore gift cards.

Outlet Terms & Conditions

Outlet Products & Availability

Please note that certain styles and colors may slightly vary from those shown. We have included all items in good faith, with the expectation that the goods described will be available for sale. However, there is a possibility that suppliers may fail to deliver according to the samples or description, or fail to deliver at all, due to unintentional causes. In such cases, certain product lines may become temporarily unavailable.

Additionally, it's important to remember that not all colors and sizes will be available for outlet items at all times.

Outlet Returns, Refund or Exchange

Postage costs to return goods to us will be at your expense should you wish to return of exchange an item because you have changed your mind, or ordered the incorrect product and/or size.  You will also be responsible for the cost of postage for the replacement product to be sent to you.

From time to time we will sell goods on an "as is" basis this includes goods that are:

• Blemished or marked
• Ex Demo
• Sample
• Incorrectly Sized
• Soiled
• Old or Discontinued Stock

These items are typically heavily discounted and will have their faults clearly described to the best of our knowledge on the product information, and as such they are non - returnable and non-refundable for the purposes of these defects.

Items shown on our outlet are end of line or clearance items, so alternative sizes/types may not be available.