Terms & Conditions

Terms & Conditions

Pricing

All prices are shown in Australian Dollars (AUD) and do not include any handling, postage or freight charges. All prices include GST unless otherwise stated.

Payment

Payment will only be processed when the order has been completed.

Discounts & Exclusions

Only one discount can be applied per order. Discount codes will not apply to items already discounted or on sale.

Buy 2, Get 1 Free and Free Gift promotions cannot be used in conjunction with any other discount, including the 10% first-time order discount.

Please also note that exclusions apply to promotional, sign-up and sponsored rider discount codes. Discounts are applicable to full priced items only and exclude the following brands and products: Akubra, Ariat, Bare Equestrian, Baxter, Cinch, Gone Country, Horse Pilot, Ritemate, RM Williams, Thomas Cook, Wrangler & Giftcards. 

Postage, Handling, Freight and Delivery

Standard Shipping: FREE on orders over $200, a flat rate of $19.95 will be applied to all orders under $200*.

Bulky Items: Bulky items incur a $30 surcharge for the first bulky item in an order. Where an order contains more than one bulky item, an additional $10 surcharge applies for each additional bulky item.

Bulky items will be clearly identified with a Bulky Item banner on the product listing. Bulky items are excluded from free shipping.

Express Post: $34.95 for up to 12Kg on eligible stock items.

Additional Shipping Charges: Flammable Goods incur a flat handling fee of $14.95.

PO Box Deliveries: Orders over 20Kg, some large or liquid items can't be delivered to a PO Box or a Parcel Locker and will require a physical address. If you have any issues or questions, please reach out to us.

International: If shipping is not calculated at the checkout, please contact Customer Care via email so a custom freight quote can be provided info@greggrantsaddlery.com.au

Returns are not recommended but should you wish to enquire, please complete the returns form

Despatch Timeframe

Most orders are despatched within 3 business days; however, this may be slightly longer in peak times.

Products & Availability

Some styles/colours may vary slightly from the ones shown. All items shown online have been included in good faith on the basis that the goods, as described, will be available at the time of the sale. A failure by suppliers to deliver in accordance with the samples, description or at all, or other unintentional causes, may result in some lines being unavailable.

 Refunds 

We will provide a refund, repair, or replacement in accordance with your rights under the Australian Consumer Law. You are entitled to a refund or replacement if a product has a major failure. A major failure is when the item is unsafe, substantially unfit for purpose, significantly different from its description, or would have stopped you purchasing it had you known about the problem. 

If a fault is minor, we may choose to repair or replace the product at no cost to you. 

Refunds will be made using the same payment method as the original purchase. If the item is faulty or not as described, we will cover reasonable return shipping costs. 

Returns

For change-of-mind returns, shipping will be at your expense. Items must be in original, clean, unused condition with all tags attached. 

Returns for change of mind must be requested within 14 days of receiving your goods, this includes Saddles. This timeframe does not limit your rights under Australian Consumer Law for faulty goods, which can be claimed within a reasonable period. 

To initiate a return please complete the returns form

 Saddle Returns

We understand that purchasing a saddle online can be tricky, so we do offer returns/exchanges. Saddles must be returned in their original packaging, with all labels and tags attached, and in clean, unused and resalable condition.

To initiate a return please complete the returns form

Exchanges

We ask that you choose carefully. Where possible, we will exchange goods for a different size or colour, provided the items are in unused condition with all tags and labels attached. Postage costs for change-of-mind exchanges will be at your expense. 

Please note, exchanges for change of mind must be requested within 14 days of receiving your goods, this includes Saddles. This timeframe does not limit your rights under Australian Consumer Law for faulty goods, which can be claimed within a reasonable period. 

To initiate a return please complete the returns form

 Non-Returnable Items

For health, hygiene, and safety reasons, certain products (e.g., worn clothing, horse rugs after use, or products that have been soiled) cannot be returned for change of mind. This does not affect your rights to return goods that are faulty, unsafe, or not as described, even after use.  

Defective Items

All products, whether full price or discounted, are covered by Australian Consumer Law. If an item develops a fault that is not caused by misuse, we will provide a repair, replacement, or refund depending on whether the issue is minor or major. 

If the item was discounted due to a specific defect disclosed at purchase, you will not be entitled to a remedy for that known issue, but you are still covered for any other faults. 

We will refund reasonable postage costs for returning faulty goods. Replacement goods cannot be sent until we have received the returned item. 

To initiate a return please complete the returns form

Gift Cards 

Please see Gift Cards - Terms of Use for further details around the use of our online and in-store gift cards.

 Outlet Terms & Conditions

 Outlet Products & Availability 

Please note that certain styles and colors may slightly vary from those shown. We have included all items in good faith, with the expectation that the goods described will be available for sale. However, there is a possibility that suppliers may fail to deliver according to the samples or description, or fail to deliver at all, due to unintentional causes. In such cases, certain product lines may become temporarily unavailable.

Additionally, it's important to remember that not all colours and sizes will always be available for outlet items.

Outlet Returns, Refund or Exchange

Postage costs to return goods to us will be at your expense should you wish to return or exchange an item because you have changed your mind or ordered the incorrect product and/or size. 

From time to time, we will sell goods on an "as is" basis this includes goods that are:

• Blemished or marked
• Ex Demo
• Sample
• Incorrectly Sized
• Soiled
• Old or Discontinued Stock

These items are typically heavily discounted and will have their faults clearly described to the best of our knowledge in the product information, and as such they are non-returnable and non-refundable for the purposes of these defects.

Items shown in outlet are end of line or clearance items, so alternative sizes/types may not be available.