Shipping & Delivery

WHAT YOU MIGHT NEED TO KNOW

Christmas Cut-off Dates

Santa is coming to town! Our elves are working hard to get your gifts to your doorstep.  To ensure your gifts arrive in time for Christmas day, please make sure to place your orders by midnight December 18th (details below).

Make the silly season stress free and get your orders in early.

Missed the shipping cut off? Our retail stores will be open until 4pm on Christmas Eve. For store locations and opening hours click here.

CHRISTMAS CUT OFF DATES (details)

We don't want anyone to miss out on opening a present on Christmas Day. Please place orders by midnight on the 18th December. This allows us to make sure we get your order out before the Australia Post delivery deadline of the 19th December.

Australia Post:
NSW, ACT, VIC, QLD, SA and TAS order by Midnight 18th December.
WA & NT order by Midnight 14th December.

Australia Post Express Post: NSW, ACT, VIC, QLD, SA and TAS order by Midnight 20th December.
WA & NT order by Midnight 19th December.

Ordering a bulky item? Manual Handling Items that exceed 105cm in length:
NSW, ACT, SA, VIC, TAS, QLD order by Thursday 14th December
NT by Friday 8th December
WA by Thursday 7th December

SHIPPING COSTS IN AUSTRALIA

FREE Standard Shipping on orders over $200.

For orders under $200 there is $19.95 Flat Rate.

Express Post Service is a flat rate of $34.95 for up to 12Kg on eligible stock items.

Additional Shipping Charges: Flammable Goods incur a flat handling fee of $14.95.

PO Box Deliveries: Orders over 20Kg, some large or liquid items can't be delivered to a PO Box or a Parcel Locker. If you have any issues or questions please reach out to us.

Your order will be shipped from the Sunshine Coast, QLD, Australia.

We know horses are unpredictable and that you might need your order ASAP. That's why we maintain the standard of orders placed by 11 AM (AEST), Monday to Friday (excluding QLD Public Holidays), are prepared for courier pickup on the same day.

SHIPPING OVERSEAS / INTERNATIONALLY

Yes, our online ordering allows for easy shipment to the following countries:

Brunei Darussalam, Canada, Finland, Hong Kong, Ireland, Italy, Japan, New Caledonia, New Zealand, Singapore, South Korea, Sweden, Thailand, United Kingdom & the USA.

Shipping costs will be calculated at checkout based on the products you order and the address you enter.

If you live outside of these countries, we would still like to help you make a purchase. Please contact our International Sales Department who can arrange a quote for shipping to your destination. Please email the items you wish to order and quantities, and your full delivery address. We will then provide you with a shipping quote before you proceed with your order.

ARE ALL PRODUCTS ELIGIBLE FOR INTERNATIONAL SHIPPING?

The majority of our products are available for international shipment. There are some exceptions to this, being liquids, dangerous goods and equine supplements. International orders are subject to each countries customs and import requirements.

DESPATCH & DELIVERY

Your order will leave our Sunshine Coast, QLD warehouse within 1-2 business days.

We maintain the standard of orders placed by 11 AM AEST, Monday to Friday (excluding Public Holidays), are prepared for courier pickup on the same day.

Ordering on a weekend or public holiday? Orders will be shipped on the next business day. Please allow for extra processing time during sale periods.

DELIVERY ADDRESSES

Large orders and bulky items can only be delivered to a street address, NOT to PO Boxes. Please note, you may only ship to one address per order. If your order contains gifts or items that require multiple locations, you will need to place separate orders for each address.

ESTIMATED DELIVERY TIMES

The following are estimated delivery times for standard shipping within Australia.

Metro delivery: 3-4 business days

Regional delivery: 5-7 business days

Remote delivery: 8-10 business days

Please note: Estimated delivery times based on standard shipping.

When you order is despatched you will receive a shipping notification with tracking details for your order.

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