Your order will be shipped from the Sunshine Coast, QLD, Australia. We guarantee same-day shipping if you place your order before 11AM AEST, Monday to Friday (Excluding Public Holidays). You will receive an email confirmation on despatch. Orders over $150 may qualify for free shipping. The majority of our orders do receive free shipping, however there are some exclusions as listed below.
WHAT IS EXCLUDED FROM FREE SHIPPING?
- Orders under $150
- Dangerous goods, liquids and bulky, odd shaped items or total orders exceeding 20kgs.
- Akubra Hats and American Hat Company Hats (more info below)
- Where available, Express Post is an optional additional fee.
IF MY ORDER DOES NOT QUALIFY FOR FREE SHIPPING, HOW MUCH WILL IT COST?
We offer subsidised flat rates depending on the weight, postal location and products you have ordered.
- Under 1kg: QLD, NSW, VIC, ACT & SA - $9.95
- Under 1kg: NT, TAS & WA - $14.95
- 1kg to 20kg: Flat rate nationally - $12.95
- Over 20kg: Flat rate nationally - $14.95
HOW MUCH DOES EXPRESS POST COST?
Express Post Service is a flat rate of $19.95 for up to 5 eligible stock items.
HOW MUCH TO PACKAGE AND SEND AKUBRA HATS AND AMERICAN HAT COMPANY HATS?
To protect your hat in the post, we send all Akubra hats and American Hat Company hats in a special protective hat box which can also be used to protect your hat in storage at home. The package and handling fee for hats is a flat rate of $14.95 regardless of where you are based in Australia. (Note: Akubra hats are sold only from our Aspley Store over the phone. AHC Hats can be purchased online).
Yes, our online ordering allows for easy shipment to the following countries:
Brunei Darussalam, Canada, Finland, Hong Kong, Ireland, Italy, Japan, New Caledonia, New Zealand, Singapore, South Korea, Sweden, Thailand, United Kingdom & the USA.
Shipping costs will be calculated at checkout based on the products you order and the address you enter.
If you live outside of these countries, we would still like to help you make a purchase. Please contact our International Sales Department who can arrange a quote for shipping to your destination. Please email the items you wish to order and quantities, and your full delivery address. We will then provide you with a shipping quote before you proceed with your order.
ARE ALL PRODUCTS ELIGIBLE FOR INTERNATIONAL SHIPPING?
The majority of our products are available for international shipment. There are some exceptions to this, being liquids, dangerous goods and equine supplements. International orders are subject to each countries customs and import requirements.
Your order will leave our Sunshine Coast, QLD warehouse within 1-2 business days.
Ordering on a weekend or public holiday? Orders will be shipped the first business day. Please allow for extra processing time during sale periods.
Large orders and bulky items can only be delivered to a street address, NOT to PO Boxes. Please note, you may only ship to one address per order. If your order contains gifts or items that require multiple locations, you will need to place separate orders for each address.
The following are estimated delivery times for standard shipping within Australia.
Metro delivery: 3-4 business days
Regional delivery: 5-7 business days
Remote delivery: 8-10 business days
Please note: Estimated delivery times based on standard shipping.
When you order is despatched you will receive a shipping notification with tracking details for your order.